Whitney Naiman is the Director of Operations for Billing Solutions. She started out in verifications and quickly moved into the utilization review department as an administrative assistant. During her career, she began to see a need for improving the collaboration between utilization review and billing, and in response to that need, created the quality assurance department.
Whitney shortly became a project manager, working with all departments in the company. Her work in this role, coupled with her innate understanding of how all the pieces fit together, provided the framework for her current role as director of operations.